Privacy Policy

Overview

This Privacy Policy explains how 33abc collects, uses, stores, and shares the personal information of players who use the 33abc platform at 33abc.ws. It applies to all services on this site, including the 33abc Casino, sports betting, the 33abc App, and all account-related features.

By registering an account or continuing to use 33abc, you confirm that you have read this policy and agree to how we handle your data. If you do not agree, please do not use the site. For any questions, email us at [email protected] at any time.

Data We Collect

33abc collects only the data we genuinely need to run your account, process transactions, and keep the platform secure. We do not collect data beyond these purposes.

When You Register

• Full name, date of birth, and nationality
• Email address and mobile number
• Preferred currency (৳ BDT) and payment method (bKash, Nagad, Rocket, or Upay)
• Username and encrypted password

When You Deposit or Withdraw

• Mobile wallet number (bKash/Nagad/Rocket/Upay account)
• Transaction reference IDs from your payment provider
• Deposit and withdrawal amounts in ৳ BDT

During KYC Verification

Before your first withdrawal, 33abc requires identity verification. We collect a copy of one government-issued document:

• National ID Card (NID)
• Passport
• Driving Licence

KYC documents are reviewed within 2 hours of submission. Once verified, documents are stored securely and not shared with third parties except where required by law.

When You Play

• Game session logs (games played, bet amounts, results)
• Bonus usage and wagering progress
• Device type, browser version, and IP address
• Time zone (Bangladesh Standard Time, UTC+06)

When You Contact Support

• Chat transcripts from 24/7 Live Chat sessions
• Emails sent to [email protected]
• Issue category, resolution status, and timestamps

How We Use Your Data

The table below maps each data type to its purpose. We do not use your data for any purpose not listed here.

33abc does not sell your data. We do not send unsolicited marketing messages without your explicit opt-in. You can opt out of promotional emails by clicking the unsubscribe link in any email we send.

Legal Basis for Processing

We process your personal data under the following legal grounds:

• Contract performance — to run your account, process bets, and handle payments.
• Legal obligation — to verify age, conduct KYC, and comply with applicable laws.
• Legitimate interests — to prevent fraud, protect platform integrity, and secure player funds.
• Consent — for optional marketing communications. Withdraw consent at any time by emailing [email protected].

Sharing & Third Parties

33abc shares your data only where necessary. We never sell personal data to advertisers or data brokers.

Payment Providers

When you use bKash, Nagad, Rocket, or Upay, your mobile wallet number and transaction details are shared with the respective provider to complete the transfer. Each provider operates under its own privacy policy.

Game Providers

Games on 33abc are powered by providers including CQ9, Habanero, Spribe, KA Gaming, and JDB. These providers receive a session token and player ID — not your name, payment details, or government ID.

Regulatory & Legal Requests

If a court order or lawful authority requires us to disclose your data, we will comply. We will notify you where legally permitted to do so.

Service Partners

We use hosting, analytics, and customer support tools. Any third-party processor we use is bound by a data processing agreement and may not use your data for their own purposes.

Retention Period

We keep your personal data for as long as your account is active, plus a minimum of five years after account closure. This is to meet financial record-keeping obligations and to handle any late disputes. KYC documents are retained for the same period. After retention expires, data is securely deleted or anonymised.

Chat transcripts and support emails are kept for two years. Session logs and game records are kept for five years.

Cookies & Tracking

33abc uses cookies to keep your session active after login, remember your display settings, and monitor site performance. We do not use third-party advertising cookies. The cookies we set are:

• Session cookies — expire when you close your browser. Required for login to work.
• Preference cookies — store your language and display choices. Persist for 30 days.
• Analytics cookies — anonymised page-view data to improve site speed and navigation. No personal identifiers.

You can clear cookies via your browser settings at any time. Disabling session cookies will log you out of 33abc.

Your Rights

You have the following rights over the personal data 33abc holds about you:

• Access — request a copy of all data we hold about you.
• Correction — ask us to fix inaccurate or outdated information.
• Erasure — request deletion of data we no longer need (subject to legal retention requirements).
• Restriction — ask us to pause processing while a dispute is resolved.
• Portability — receive your account data in a machine-readable format (CSV or JSON).
• Objection — object to processing based on legitimate interests, including direct marketing.
• Withdraw consent — for any processing based solely on your consent, cancel it at any time without penalty.

To exercise any right, email [email protected] with the subject line "Data Request." We will respond within 14 days. Some requests may require identity verification before we act.

Security Measures

33abc protects player data using industry-standard technical and organisational controls:

• SSL/TLS encryption on all connections between your device and 33abc.ws
• Passwords stored using one-way hashing — 33abc staff cannot read your password
• KYC documents stored in isolated, access-controlled storage with audit logs
• Payment data transmitted directly to your wallet provider — 33abc does not store raw wallet PINs
• Regular security audits and access reviews for internal staff
• Automated detection of unusual login locations or high-frequency requests

If you suspect unauthorised access to your account, contact our 24/7 Live Chat immediately or email [email protected].

Players Under 18

33abc is strictly for players aged 18 and above. We do not knowingly collect data from anyone under 18. If a minor has accessed the site, the account will be closed immediately upon discovery and any funds returned through the original payment method. If you believe a minor has created an account, email [email protected] so we can act.

Changes to This Policy

33abc may update this Privacy Policy when our services change or when legal requirements shift. The "Last updated" date at the top of this page always reflects the most recent revision. Significant changes will be communicated via email or an in-app notice at least 7 days before they take effect. Continuing to use 33abc after that date means you accept the updated policy.

Write to Us

For any privacy question, data request, or complaint, reach the 33abc data team at:

• Email: [email protected]
• Live Chat: available 24/7 from the site footer or account dashboard

We aim to resolve all privacy queries within 14 days. If you are not satisfied with our response, you have the right to contact your local data protection authority.